Customer experience by design, not default

You know you need a CX strategy but where do you even begin? We’re here to help. Find out where you’re at and make a plan to move forward with our 5-stage maturity assessment, online training programs, and assistance with presenting and deploying your strategy organization-wide.

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Why Choose CXActivate?

Designing, articulating and activating your customer experience with purpose and intention is at the core of CXActivate. We help clients activate their customer experience with practical solutions that are self-managed rather than create continued reliance on us. Our services help you identify opportunities to align and improve your CX across your entire business.  We provide the support and tools that CX professionals need to help achieve their CX goals, with an emphasis on how to succeed in this digital savvy, automated environment.

Our Process Sets Us Apart

The CXActivate team has more than 50 years of experience in analyzing the health and maturity of organizations large and small. We work to determine the specific needs of each client and help to implement a strategy.

CX Maturity Self-Assessment

Using a 5-stage maturity assessment, CXActivate can help clients judge their relative CX maturity and highlight areas for improvement. Based on the assessment CXActivate will recommend and design programs to implement.

Take the Assessment

CX Training

Online training programs designed to support the client’s CX strategy. Programs include both Agent training for customer service, sales, integrating empathy in conversations; and Management Training for engaging the C Suite, planning CX initiatives, and influencing leadership for CX strategy programs.

CX Marketing Messaging

CXActivate helps clients assess, design and align marketing messages for C-Suite audiences. CXActivate assists corporations and/or service providers to drive adoption of CX initiatives within C-suite decision-making group and broadly across the organization.

CX Strategy Design and Implementation

Our approach helps your organization find your unique WHY quickly, helps your entire organization understand it and their contributions to it, lays the foundation for your brand promise and external messaging, and provides a concise implementation methodology that activates your teams to live your WHY.

We help CX professionals to:

Assess their CX journey

Build a CX centric culture

Align CX priorities to strategy

Build business cases for CX initiatives

Deliver e-training modules to increase call center agent’s empathy and selling skills

Build business acumen and influence skills to increase effectiveness of CX leaders

We are a team of CX leaders with experience in designing, implementing and leading transformational efforts in organizations and are passionate about unleashing the power of engagement across your enterprise.

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Our “Why” is All About You

CXActivate has a unique methodology to help you install the right systems and programs from customer experience strategy design through implementation, using best practices that will help to achieve your desired CX experience across all channels. Our intent is to help you create a differentiated and inspiring customer experience that everyone in your organization relates to, calls their own, and activates with confidence –– now, and in the future.

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